(Effective from December 13, 2024)

I. General Provisions

1. Owner of the online store:
   • The online store operating under the name Woosabi is run by Good Vibes Sp. z o. o., located at Braniborska 14, 53-680 Wrocław, NIP: 8971956107.
2. Online store address:
   • The online store is available at: https://woosabi.pl/en/shop/.
3. Business activity of the store:
   • Woosabi online store offers products for sale, such as clothing, jewelry, home decor, and furniture.
4. Contact with the store owner:
   • Contact with the store is possible via email: shop@woosabi.pl or by phone: 452042944.

II. Definitions

1. Terms & Conditions– this document defines the rules for using the Woosabi online store.
2. Online store – an online platform owned by Good Vibes Sp. z o. o., allowing for the conclusion of sales agreements for products offered by the store.
3. Customer – an individual, legal entity, or organizational unit with legal capacity, making purchases in the online store.
4. Consumer – an individual purchasing for purposes unrelated to their professional or business activity.
5. Sales Agreement – an agreement between the store and the customer concluded through the online store, the subject of which is the products offered by the store.

III. Terms of Use

1. The customer is required to use the store according to its intended purpose and to comply with the provisions of these terms and conditions.
2. To place an order, the customer must have an active email account and access to the internet.
3. The customer is responsible for the accuracy of the data provided in the order form.
4. Products available in the Woosabi Style store are intended solely for private use and cannot be used for commercial purposes, such as furnishing restaurants, cafes, hotels, or other places of business, without prior written consent from the store owner.
5. Purchasing products for commercial purposes, copying, reselling, or any other actions aimed at using our products for competitive activities are prohibited and may result in legal consequences.

IV. Placing Orders

1. Orders can be placed 24 hours a day, 7 days a week, by completing the order form available on the online store website.
2. Placing an order by the customer constitutes an offer to conclude a sales agreement and requires confirmation by the store.
3. After placing the order, the customer will receive an email confirming the acceptance of the order for processing.
4. The store reserves the right to refuse to process the order if the products are unavailable or other circumstances prevent order fulfillment.

V. Prices and Payments

1. Prices of products listed in the online store are gross prices (including VAT) and do not include delivery costs, which will be determined during the order process.
2. The store accepts the following payment methods:
   • Bank transfer,
   • Cash on delivery
   • Online payments (e.g., Przelewy24)
3. Payment for the order must be made immediately after placing the order, unless the selected payment method states otherwise.

VI. Order Fulfillment

1. Order fulfillment begins after the payment is credited (in the case of prepayment) or after the selected payment method is chosen upon delivery.
2. The order fulfillment time is usually 2-5 business days, unless stated otherwise in the product description.
3. The customer will be informed of the order status, including shipping, via email.
4. If part of the ordered products is unavailable, the customer will be informed of this circumstance, and the order may be processed either partially or fully.

VII. Delivery Costs and Methods

1. The delivery cost depends on the selected delivery method and the order value.
2. The store offers the following delivery options:
   • Kurier DPD, GLS
   • InPost Parcel Machines,
   • Personal pickup at the company’s office (by prior appointment)
3. The delivery cost and estimated delivery time are displayed during the order process.

VIII. Right of Withdrawal

1. A consumer has the right to withdraw from the sales agreement within 14 calendar days from the day the goods are received, without giving any reason.
2. To exercise the right of withdrawal, the consumer should inform the store of their decision in writing (e.g., by email).
3. The goods should be returned at the consumer’s own expense, in an unused condition, in the original packaging. The store will refund the full amount for the purchased goods within 14 days of receiving the returned goods.

IX. Complaints and Warranties

1. The store is responsible for product defects under the provisions on warranty, and the consumer has the right to file a complaint in case of a faulty product.
2. Complaints should be submitted via email or in writing to the store’s registered address.
3. The store will process the complaint within 14 business days of receipt.
4. The defective goods should be returned at the store’s expense, or, if agreed in advance, the store can arrange for a courier to collect the goods.

X. Personal Data Protection

1. The store processes customers’ personal data in accordance with the Personal Data Protection Act and the Privacy Policy available on the store’s website.
2. Personal data is collected exclusively for order fulfillment and newsletter distribution (if the customer has consented).

XI. Copyright and Design Protection

1. All designs and products available in the store are protected by copyright and may not be copied, reproduced, or used without the owner’s consent. Woosabi Style reserves the right to take legal action in case of any violations.

XII. Final Provisions

1. The store reserves the right to change the terms and conditions at any time. Changes to the terms and conditions take effect on the date they are published on the store’s website.
2. In matters not regulated by these terms and conditions, Polish law applies, including the Civil Code and the Consumer Protection Act.
3. These terms and conditions come into effect on the date of publication on the store’s website.

Please keep this document as an attachment to your purchase or adjust details such as NIP, email address, contact information, etc., according to the actual business activity.